Apply for an IT Support & Technical Services Business License in Dubai
Dubai has firmly established itself as one of the world's leading digital economy hubs, attracting technology businesses from every corner of the globe. With government-backed smart city initiatives, a rapidly expanding SME ecosystem, and a strategic location bridging East and West, the emirate offers unmatched conditions for IT service providers. If you are looking to set up an IT support or technical services operation, obtaining a Business License under Activity Code 6209 at Dubai South Business Hub Free Zone is one of the most straightforward and commercially rewarding routes available today.
What Is the IT Support & Technical Services Business License?
The IT Support & Technical Services Business License falls under the ICT category and is governed by Activity Code 6209, which covers "Other Information Technology and Computer Service Activities." This classification, aligned with the International Standard Industrial Classification (ISIC) framework, encompasses a broad range of technology service activities that do not fall under software publishing or data processing alone.
What the License Covers
IT helpdesk and end-user technical support services
Hardware installation, maintenance, and repair
Network setup, configuration, and troubleshooting
Computer systems integration and consultancy
Managed IT services and remote support solutions
Cybersecurity advisory and implementation support
IT infrastructure management for businesses
Software installation, configuration, and user training
This license does not typically cover standalone software development or data centre hosting, which fall under separate ISIC activity codes. Businesses intending to offer a combination of activities should confirm the full scope with the relevant authority at Dubai South Business Hub Free Zone.
Who Is This License Best Suited For?
The IT Support & Technical Services Business License is ideal for a wide range of professionals and organisations, including:
Independent IT consultants and freelance technicians
Managed service providers (MSPs) targeting regional SMEs
International IT firms seeking a UAE market entry point
Hardware resellers offering post-sales technical support
Startups building remote IT support platforms
System integrators working across sectors such as retail, healthcare, and logistics
The free zone model is particularly attractive to foreign entrepreneurs, as it permits 100% foreign ownership with no requirement for a local Emirati sponsor or partner.
Key Stats at a Glance
Activity Code: 6209 (Other IT and Computer Service Activities)
License Type: Business License
Category: ICT
Foreign Ownership: 100% permitted
Free Zone: Dubai South Business Hub
UAE ICT Market Size: Projected to exceed USD 30 billion by 2030
Corporate Tax Rate: 0% for qualifying free zone entities
Typical License Setup Timeline: 3 to 7 working days
Why Dubai Is Well-Positioned for IT Support Businesses
Dubai's Vision 2033 economic agenda and its ongoing investment in digital infrastructure make it one of the most compelling markets for technology service providers. The UAE ranks among the top globally for digital competitiveness, and demand for IT support services continues to grow as businesses across sectors accelerate their digital transformation programmes.
Dubai South, in particular, offers proximity to Al Maktoum International Airport and the Expo City precinct, positioning businesses at the heart of a thriving logistics, aviation, and commercial corridor. Free zone entities benefit from zero corporate tax on qualifying income, full repatriation of profits, and exemption from import and export duties on business-related goods.
Setup Costs and Licensing Steps
Estimated Costs
Cost Component | Estimated Range (AED) |
|---|---|
License registration fee | 5,750 to 15,000 |
Flexi-desk or shared office package | 10,000 to 20,000 per year |
Visa allocation (per visa) | 3,000 to 5,000 |
Initial approval and documentation fees | 1,000 to 3,000 |
Costs vary depending on the number of visas required, office space selection, and any additional regulatory approvals. It is advisable to obtain a tailored quote from an authorised business setup adviser.
Step-by-Step Licensing Process
Choose your business activity: Confirm that Activity Code 6209 covers your intended services.
Select a company name: Ensure the name complies with UAE naming conventions and is available.
Submit your application: Complete the Dubai South Business Hub Free Zone application form with supporting documents.
Provide required documents: Typically includes passport copies, a business plan summary, and proof of address.
Receive initial approval: Usually granted within two to three working days.
Sign the license agreement and pay fees: Complete payment to receive your Business License.
Open a corporate bank account: Required to operate commercially within the UAE.
Apply for residency visas: Process employee and investor visas through the free zone authority.
Compliance and Regulatory Requirements
Businesses holding an IT Support & Technical Services Business License under Activity Code 6209 must adhere to the following:
Annual license renewal with updated documentation
Compliance with UAE Federal Tax Authority requirements, including VAT registration if turnover exceeds AED 375,000
Adherence to the UAE's data protection and cybersecurity regulations, including the UAE Personal Data Protection Law
Maintaining a valid registered address within the free zone
Compliance with anti-money laundering (AML) obligations where applicable
Certain specialised IT activities, such as those involving telecommunications infrastructure or government systems, may require additional approvals from the Telecommunications and Digital Government Regulatory Authority (TDRA).
Related Activities
IT Infrastructure Management Business
Software Installation Business License
Data Management & Cyber Security Services Business License
